At BEBE NAILS AND SPA, our goal is to provide you with exceptional service in a relaxing and safe environment. To ensure a pleasant experience for all of our clients, we kindly ask that you review and adhere to the following policies: 1. Appointments and Walk-Ins We recommend scheduling an appointment to ensure availability. However, we welcome walk-ins and will do our best to accommodate you. Please note that appointments take priority. 2. Cancellations If you need to cancel or reschedule an appointment, we kindly ask for at least 24 hours’ notice. Late cancellations or no-shows may result in a cancellation fee. 3. Arrival Time Please arrive at least 10 minutes prior to your scheduled appointment to ensure you receive the full service time. Late arrivals may result in a shortened service duration or rescheduling, depending on availability. 4. Health and Safety Your health and safety are our top priorities. We strictly adhere to all sanitation protocols and use only sterilized tools and high-quality products. If you have any health conditions or allergies, please inform us prior to your service. 5. Children For the safety and comfort of all clients, we kindly request that children under the age of 12 be accompanied by an adult at all times. We strive to maintain a calm and relaxing atmosphere and appreciate your cooperation. 6. Payment and Gratuity We accept cash and major credit cards. Gratuity is not included in the service price but is greatly appreciated for excellent service. Tips can be given in cash or added to your credit card payment. 7. Refunds and Redo Policy Your satisfaction is important to us. If you are not satisfied with your service, please inform us within 24 hours. We will be happy to address any concerns and offer a redo of the service. Refunds are not provided for services rendered. 8. Personal Belongings We ask that you keep your personal belongings with you during your visit. BEBE NAILS AND SPA is not responsible for any lost or damaged items. 9. Gift Cards Gift cards are available for purchase and make a great gift for any occasion. Please note that gift cards are non-refundable and cannot be redeemed for cash. 10. Etiquette We strive to create a peaceful and relaxing environment. We kindly ask that you silence your mobile devices and speak softly while in the salon to ensure a pleasant experience for all.